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Customer Service

Phone:
Toll Free: 866-314-9480
Fax: 800-867-9531
(8:00am to 5:00pm CST, Monday - Friday)
E-mail: Service@VacationGuard.com
Mail:
P.O. Box 641070
Omaha, NE 68164-7070

Claims

For Protection Plans underwritten by Stonebridge Casualty Insurance Company (plan codes beginning with 'S')
Phone:
Toll Free: 877-401-6522
Fax: 877-367-2496
(7:30am to 7:00pm CST, Monday - Friday)
For Protection Plans underwritten by Nationwide Mutual Insurance Company (plan codes beginning with 'V')
Phone:
Toll Free: 866-314-9481
Fax: 816-523-3379
(7:30am to 7:00pm CST, Monday - Friday)

Questions

If you have questions, need assistance, want to make a change to your existing protection plan or file a claim , please refer to your Confirmation of Coverage for the appropriate phone number and/or e-mail address. If you do not have your Confirmation of Coverage, please call 1-866-314-9480 or submit a request online and we will send one to you.

Emergency Travel Assistance

For Protection Plans underwritten by Stonebridge Casualty Insurance Company (plan codes beginning with 'S')

U.S./Canada (toll-free): 855-892-6494

Outside U.S./Canada (collect): 603-328-1373

Email: tripassistance@VacationGuard.com


For Protection Plans underwritten by Nationwide Mutual Insurance Company (plan codes beginning with 'V')

U.S./Canada (toll-free): 866-690-5113

Outside U.S./Canada (collect): 603-328-1943

Email: tripassistance@VacationGuard.com

For a full list of international access numbers and collect calling instructions by country, download the AT&T USADirect Wallet Card.

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NOTE: The above information contains a brief description of benefits. Refer to the applicable Certificate of Insurance (the “Policy”) for full policy details. Certain conditions, exclusions, and limitations apply as set out in the Policy. Products may not be available to residents of all states. If there is any conflict between the contents of this website and the Policy, the Policy will govern in all cases.
Contact Information
Customer Service
Phone: 866-314-9480
(8:00am to 5:00pm CST, Monday - Friday)
Service@VacationGuard.com
Emergency While Traveling (24 / 7)
Click here for emergency phone numbers
while traveling.
TripAssistance@VacationGuard.com
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