Frequently Asked Questions

	Timeshare Product FAQ Click on icon to the left for the FAQ that pertains to our Timeshare Product.
	Leisure Product FAQ Click on icon to the left for the FAQ that pertains to our Leisure Product.

Who is the carrier underwriting this travel protection product?
Depending upon your state of residence, Nationwide Mutual Insurance Company, Nationwide Life Insurance Company or Nationwide Fire Insurance Company.

How does VacationGuard^® help me?
This is more than just travel protection; it’s innovative travel protection that doesn’t confuse you with double talk or fluff. We build products that work for real needs of vacationers. VacationGuard will assist you in the event of an unexpected mishap so your vacation doesn't have to come to an abrupt stop.

What are some covered reasons for Trip Cancellation/Interruption?
Unknown health issues with you or your travelers, earthquakes, hurricanes, illness, road closures, and job loss can add stress to the time when you're supposed to be having fun. VacationGuard helps put the peace of mind back in your plans by covering those perils.

Why is this internet based?
To reduce your costs while improving your benefits. You buy with a minimum of information, and obtain transparent viewing of your premiums, losses and history. And, email allows us to respond so we can address your concerns promptly around your own convenience.

Can I read the Plan?
Yes, just click on the link to our "Products" page and the Plan is available for viewing in PDF format.

What evidence of coverage do I receive upon purchasing the Plan?
A Description of Coverage detailing your benefits, terms & conditions can be printed via on line, which is provided virtually to Plan holders, or we can mail it to you upon request for a small service fee.

How do I report a claim?
Call our 24 hour toll-free VacationGuard Assist dedicated claim phone number, or, download your claims file on-line.

Need a Claim Form? Click HERE